Legal & Account Questions
Your account remains open and your funds stay in your wallet. You can log back in anytime. If inactive for 24 months, we may mark the account dormant, but you retain access. Contact support to reactivate.
Go to account settings and select 'Download My Data' or email our support team with your account ID and request. We compile and send your data within seven working days, including account history and payment records.
Deposits via DANA, OVO, GoPay and QRIS are processed by licensed payment providers. Once cleared into your ligapelangi login wallet, your balance is held in segregated accounts. Depends on local law for deposit-insurance guarantees.
Withdrawals require identity verification and match against your account profile. Large withdrawals may require additional checks. This protects your account from unauthorized access and complies with anti-money-laundering rules in Indonesia.
You can close your account from settings. Your data is retained for twelve months for dispute and legal compliance. After that period, we securely delete personal information. You can request early deletion where local law permits.
Open live chat immediately or email support with your account ID. Change your password right away. Our security team will review login history and freeze the account if needed. Response time is under one hour for active support hours.
We accept DANA, OVO, GoPay, QRIS and bank transfers. Deposits clear in under one minute. Withdrawals are processed to your original method within 24 hours after verification. Check our payment guide for current rates and limits per method.
